Covid-19 update: Taupō is currently at Alert Level 2.
We will update our policies and this Privacy Statement from time to time. The most current version will always be located on our website.
We will only collect personal information that is necessary to deliver the best possible service to you. The types of personal information we collect will vary depending on your dealings with Love Taupo and the products we (or our contractors and third parties) provide to you.
This information may include any or all of the following:
Generally, we collect and use personal information about you to provide a range of products, services and benefits relating to your travel needs.
We also collect personal information to assist in identifying ways in which we can serve you better, and to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training.
Some of the information we collect is for the purpose of improving our interaction with customers. We collect personal information about you, including family members and friends, for purposes in relation to your and their dealings (either directly or indirectly) with Love Taupō.
If you do not wish to receive information from Love Taupo, please use the contact details below to let us know. Please note that if you make such a request:
We may also collect and use certain especially sensitive personal information about you, namely specific details of any relevant health conditions, disabilities, height and weight, access requirements and special dietary requirements that you may have. We collect this information directly from you to try to ensure that your trip is appropriate for your needs and to try and keep you safe during any trip that you plan through us.
By law it is required that we obtain your consent to the collection of ‘sensitive information’ and unless you tell us otherwise, we accept that you have agreed to the collection of all information that is provided to us for use in agreement with this policy.
In certain situations, we may share your personal information with third parties:
We may provide your personal information to our contractors or related companies for the purposes of, or in connection, with the supply of products and services to you.
We may supply personal data to a government authority or regulator where required to:
We may use third-party service suppliers to process your personal information on our behalf for the purposes described above. When a booking requires it, we may also work with third-party payment service suppliers to facilitate payment. We also work with third-party advertisement networks to market services on other platforms and involve third-party suppliers for analytical purposes. All these third parties will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those described above.
We do not share your personal information with third parties for them to use for the purposes of sending you marketing information or for those third parties to use your information for their own purposes.
As with all information, Love Taupo will never rent or sell your personal information.
Personally identifiable material is stored on servers or databases, which may involve storing data on storage or computer systems provided by third party suppliers. None of this is publicly accessible and protected by industry standard firewalls and have password protection systems.
We restrict access to personal information to our employees and contracted third party providers who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. We extend these privacy policies to our business relationships. We expect the companies we select as our service providers and business partners to honour our privacy policies in the handling of customer personal information.
Transmission of information over email is not secure, and if you submit any information to us over the internet by email you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by email.
We may collect and update that information over the phone, by letter, fax, email, over the internet, on our website, via webchat, in person or if you participate in our marketing campaigns.
When you visit our websites, we may collect certain information, even if you don’t book an experience with us. We will collect certain technical information about you when you visit our website. This is likely to include: the internet domain you use, your IP address or other device identifier, your browser type and version (e.g. Chrome or Internet Explorer), the operating system and platform that you are using (e.g. Windows or Mac), the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, login information, details of products or services that are viewed and the length of visits to certain pages of the website. None of this information by itself will be able to tell us who you are, but it can still be considered ‘personal’ information.
We use this information for site management and security purposes (such as troubleshooting and testing) as well as to help us improve our website. We do not try to identify individual users or their usage habits from this data. Raw data logs are retained temporarily as required for security and site management purposes only.
We collect this information so we can fulfil our legitimate interests as a business to ensure that our website is fit for purpose and promotes our services appropriately for our customers, including by displaying information that our customers are interested in. We also rely on our legitimate interest in measuring customer satisfaction and troubleshooting any website issues. Where required by law, we may also seek and rely on your consent.
We may collect and use information from various sources in connection with the marketing and advertising of our services. We may also use data we collect from you (either directly or via our website or advertising) to help us to measure the effectiveness of our advertising and to establish what interests you and what doesn't.
As you browse the Love Taupo website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Google Remarketing then enables us to present you with retargeting advertising on other sites based on your previous interaction with the Love Taupo website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.
We may also collect demographic and interest data from you through these cookies for use with the Google Analytics Demographics and Interest Reporting. We may use the data we collect to increase the relevance of the ads shown to you by our partner networks based on the information collected by the Love Taupo website.
You can visit this page to opt out of Google Remarketing and their partners’ targeted advertising.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google
All direct marketing efforts we conduct are done to solely provide the best service and product to you. We may at times send you information, offers, notify you about changes in our service or which we feel may be of interest to you, where you’ve consented for such purposes. Joining our mailing list is optional.
If you have signed up to our mailing list and would like to unsubscribe, simply contact us with “Unsubscribe” in the message area, and you will be removed immediately.
By joining our newsletter mailing list you acknowledge that the information you provide will be transferred to a third party software for the purpose of processing.
Feedback supplied to Love Taupo may also be used in print and online for marketing and advertising purposes. This includes but not limited to, third party review sites and questionnaires supplied to us post-tour. Additionally, any photographs, video and text sent to Love Taupo must be the client’s own.
If you make use of any Love Taupo social media features, either on our website, an app or otherwise through a social media provider, we may access information about you via that social media provider in accordance with their policies. When using a social media feature and if you have chosen to include it in your social media account, we may access information such as your name, profile picture, gender, birthday, email address, town or district and any other information you have chosen to make available.
Depending on the privacy settings of you and your friends, we may access information that you provide to a social media provider regarding your respective locations (“Location Data”) to provide you with relevant content. Please note that your Location Data may also be shared with your friends on a social media provider in accordance with your privacy settings for that social media provider.
From time to time, surveys may also be used to collect further information about our users - participation in these surveys is entirely voluntary.
Our site may, from time to time, contain links to and from other websites. Please note that when you click on one of these links, you are entering another site and we are not responsible for the content or information collection polices of other sites. Please make sure you view their privacy and other policies before you submit any of your personal information.
If you contact us about these rights, we may ask for proof of your identity before we act, and may refuse to act if you do not provide this or your identity is not established by you. This is to ensure that your data is protected and kept secure.
You may request us to tell you whether we are processing personal data about you, to tell you what personal data we are processing and for what purposes, and to provide you with a copy of your personal data that we hold. The law does allow us, in certain cases to refuse your request, and we will advise you at the time if this is the case. We will need to verify your identity before disclosing personal information.
When gathering, using and disclosing personal information we will take all measures to ensure the information is correct, complete and current. However, if at any time the information is incorrect, Love Taupo will endeavour to ensure the information is accurate as soon as possible.
You have the right to object to the use of your personal information for direct marketing or where we use it on the basis that we say we have a legitimate interest in using it.
You have the right to have your personal information deleted or removed in certain circumstances and we may have the right in some cases to refuse to do so. We will need to verify your identity before disclosing personal information.
You have the right to obtain and re-use your personal information for your own use in certain circumstances.
You may prevent or suppress the processing of your personal information in certain circumstances.
Data Privacy Officer
Our Privacy Officer will respond to you as soon as reasonably practicable.
Information on this website is provided 'as is' without warranty of any kind, either express or implied.
While every effort has been made to provide the most accurate information we advise that information on this website may contain technical inaccuracies or typographical errors.
Love Taupo may at any time and without notice make improvements and/or changes in the products and/or the programs described in this information.
Love Taupo makes no representations whatsoever about any other website which you may access through this one.
When you access a non-Love Taupo website, please understand that it is independent from Love Taupo, and that Love Taupo has no control over the content on that website.
In addition, a link to a non-Love Taupo website does not mean that Love Taupo endorses or accepts any responsibility for the content, or the use, of such website.
In no event will Love Taupo be liable to any party of any direct, indirect, special or other consequential damages for any use of this website, or on any other hyperlinked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.